Operations

Digital Waivers Guide

6 min read Operations

Overview

Digital Waivers lets you prepare course documents, collect player signatures and review signed records. Choose the venue kiosk or scorecard signing flow, then test the required documents and participant fields.

Access: Included with Premium and Enterprise, or an active Digital Waivers add-on. Check the Waivers tab for your account.

Before You Start

  • Digital Waivers access active
  • Waiver text reviewed and approved by your legal team
  • Chosen Kiosk Mode or Scorecard Mode for signing
  • Minor/guardian waiver requirements determined

Step-by-Step Setup

1

Enable Digital Waivers

Go to Dashboard → Manage → Waivers tab. Turn on "Require waiver before play" after preparing the documents and signing flow.

2

Enter Your Waiver Text

Paste your liability waiver, assumption of risk, and any additional terms. The system supports basic formatting (bold, paragraphs, lists).

3

Configure Signing Options

Review the participant fields, date-of-birth collection, guardian signature requirement and minor age threshold. Players draw their signature in the signing form.

4

Choose the signing mode

Choose Kiosk Mode for a venue signing page, or Scorecard Mode for signing before scorecard access. Open the selected flow and check its handoff to play.

5

Test the Flow

Use the intended player signing flow and check each required document. Confirm that a completed signature appears in the Signatures tab before opening the flow to players.

Configuration

Waiver Content

  • Waiver Text: Your full liability waiver. Support for basic HTML formatting.
  • Acknowledgment Checkbox: "I have read and agree to the terms above"
  • Signature: Players enter their details, review the document and draw a signature.
  • Date/Time: Automatically captured with each signature

Waiver Rules

  • Expiration: Set waivers to expire after a period (e.g., 1 year). Returning players re-sign after expiration.
  • Minor Policy: Configure the guardian requirement and minor age threshold. Enable date-of-birth collection to identify minors.
  • Group Waivers: Review the group signing flow and each participant or guardian record.
  • Returning players: The signing flow checks for an existing current record on the player device. Check the result after document or expiration changes.

Record Management

  • Search: Find signed waivers by name, email, or date.
  • Export: Download waiver records as CSV for your files.
  • Downloads: Open an individual signed record to download its PDF.
  • Recorded details: Signed records include the document, signature, time and browser metadata.

Tips & Best Practices

Get Legal Review

Have your waiver text and signing requirements reviewed for your course before publishing them.

Minor Waivers

Check the guardian fields and age threshold against your reviewed requirements. Test the minor signing flow.

Review expiration

Set the expiration period to match your requirements, then check how returning players are asked to sign.

FAQ

The record stores the waiver text and version, participant details, signature, signing time and available browser metadata. Review the individual record and its PDF in the Signatures tab.
Direct the player to staff to discuss your course policy. Check the selected signing mode and required documents; do not treat a booking or payment alone as proof of a signed waiver.

Troubleshooting

IssueCauseFix
Signature pad not working Signature input or validation needs checking Check the form on the intended device and draw a complete signature. Read any validation message before retrying.
Waiver not appearing at check-in Feature not enabled or player already signed within valid period Check access, Require waiver before play and the selected signing mode. Review whether the player has a current signed record.