PuttPass lets you sell season passes and monthly memberships for your course. Set the price, household size and redemption rules for each tier. Staff look up members and record visits at the desk.
Go to Dashboard → Manage → PuttPass. Review the setup information, then tap "Turn on PuttPass". Review and edit the initial season tier before sharing the join page.
Add or edit each pass tier: name, price, billing type (season one-time or monthly subscription), household size, guests per visit, member cap, and whether weekends are blocked. Upload a cover image and preview it on the join page and pass.
Add your program rules (blackout dates, guest policy, refunds, transfers). These appear on the join page with a required "I agree" checkbox before anyone pays, so every member sees them.
Tap "Open printable tent card". Print it, fold it on the dashed line, and stand it on your counter. Its QR opens the join page. Scan the printed code to check the destination.
Show staff the current tiers, prices and restrictions. Use the join-page link or printed QR when a player asks about a pass.
Show staff the join page, member pass and desk check-in flow.
Scan the counter QR or tap the receipt link. Pick a pass, enter a name, phone, and email, agree to the rules, and pay on a secure Stripe page. No app, no account.
The pass is a web link with a QR, also emailed to the member. They save it to their phone. There is no app to download.
Staff open the PuttPass tab in the staff POS, look the member up by phone, and tap "Check in". Blackout, guest cap, and expired warnings show automatically. Members can also show their pass QR.
Make sure staff can explain the pass price, included players, valid dates and restrictions before sharing the join link.
Show members how to keep their pass link and what to bring to the desk on their next visit.
Review weekend blackout, dates and off-peak hours for each tier before publishing it.
Review pass sales, visits and recorded concession spending together with your costs. Adjust future tiers based on the results.
| Issue | Cause | Fix |
|---|---|---|
| Cannot turn on PuttPass | Stripe Connect payouts not onboarded, or not on the Premium plan | Finish Stripe onboarding in the Payouts tab and confirm your plan is Premium or higher. |
| Member shows up but cannot check in | Blackout date, off-peak window, or the pass is expired or past due | The desk panel shows the reason. Offer the walk-up rate, or send them to renew if the pass expired. |
| Pass not active right after payment | The confirmation can lag a few seconds behind the payment | Check the status on the success page and the payment record before asking the member to pay again. Contact support if activation remains pending. |
| Desk lookup finds no pass | Phone number entered differently, or the pass belongs to another location | Re-enter the mobile number, or ask the member to show their pass page. Passes are scoped to the location that sold them. |