Kiosk & Mobile Check-In Guide

Overview

Use a shared kiosk or let guests check in on their phones. Staff still handle equipment pickup and help with payment, booking, or device problems.

Before setup: Check kiosk access in Add-ons and configure booking prices. Mobile Check-In has its own enable setting.

Before You Start

Kiosk or Mobile Check-In enabled for your course
Stripe account connected for payments
A tablet or touchscreen device tested with the kiosk page
Stable Wi-Fi at your front desk or check-in area
Pricing tiers configured (per-player rates)

Step-by-Step Setup

1

Enable Kiosk Mode

Enable Kiosk in Manage → Add-ons. The Kiosk tab provides Open Kiosk, Staff POS, and QR Poster links for your course.

2

Configure Check-In Options

Choose which flow you will offer: the shared kiosk or phone-based Mobile Check-In. Review the screens guests will see, including payment and any configured waiver step.

3

Set Up Your Pricing

Define per-player pricing with optional group discounts, child rates, and senior rates. Pricing integrates with your tax configuration automatically.

4

Open the Kiosk on Your Device

Open your course kiosk link on the device. Use its device-management settings if you need to restrict guests to the browser; opening a web page does not lock the device.

5

Test the Full Flow

Check ticket selection, prices, and payment on the device. Confirm that staff can find completed check-ins and hand out equipment. Completing payment can charge the selected payment method.

Configuration

Kiosk Settings

Kiosk URL: Auto-generated unique link for your kiosk device. Bookmark it on your tablet.
Waiver Integration: If using Mobile Check-In, check the configured waiver step after payment. See the Waivers Guide.
Auto-Reset Timer: Screen resets to the welcome page after 60 seconds of inactivity.

Mobile Check-In

QR Code Check-In: Share the course check-in QR poster so guests can open the phone flow. Existing bookings can be looked up during check-in.
Walk-Up vs. Booking: Check the booking lookup and walk-up purchase screens before opening them to guests.
Staff access: Use the course Staff POS link and configured staff access to manage check-ins and equipment pickup.

Payment Settings

Stripe Terminal: Configure a supported reader and test the payment flow before using it with guests.
Online Payment: Players can pay via Stripe Checkout on the kiosk screen.
Minimum Amount: Check the total and any checkout error before taking payment. Payment limits depend on the configured currency and payment flow.
Receipt Options: Email receipts to players after payment (email collected at check-in).

Tips & Best Practices

Use Guided Access

On iPad, enable Guided Access (Settings → Accessibility) to lock the device to the kiosk browser. Prevents players from exiting.

Keep It Charged

Provide suitable power and check the device battery before opening. Keep charging cables clear of guest access.

Prepare staff pickup

Show staff how to find a completed check-in and mark equipment as handed out.

Position Strategically

Place the kiosk where it's the first thing players see when entering. Near the door, at eye level, with clear signage.

FAQ

Test the kiosk on the device and browser you plan to use. Check touch targets, ticket selection, payment, screen brightness, power, and network coverage.

Devices opening the same course kiosk link use that course configuration. Test each device and payment reader before opening additional check-in points.

The kiosk requires an internet connection for payment processing and scorecard generation. If connectivity drops, fall back to manual check-in until the connection is restored. Consider a cellular backup for your Wi-Fi.

Troubleshooting

Issue	Cause	Fix
Kiosk screen goes black	Device auto-sleep or screen saver	Disable auto-lock in device settings. Set display to "Never" auto-sleep while plugged in.
Payment fails with "Amount too low"	The payment service rejected the total	Review the error, currency, and configured ticket prices. Correct the total before trying payment again.
Waiver screen not appearing	Digital waivers not enabled	Check access and settings in Manage → Waivers, then open the Mobile Check-In flow to confirm when the waiver appears.